CONVERGYS India Services Pvt Ltd Job Openings for Freshers in Multiple Locations
CONVERGYS India Services Pvt Ltd Job Openings for Freshers in Multiple Locations
Reference Id : www.atozfreshers.com
Company Name : CONVERGYS India Services Pvt Ltd
Website : http://www.convergys.com
Role : Associate/Senior Associate -(Technical)
Location : Mumbai, Mumbai Suburbs, Navi Mumbai, Thane
Qualification :
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Experience : 0 to 5 yrs.
Key Skills : cse, customer care executive, customer service executive, customer care, cce, customer support
Job Description :
Provide best-in-class customer service and resolution to customer queries
Talk to customers in Australia
Meet customer requirements through first contact resolution
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Candidate Profile
- Should have excellent communication and English speaking skills
- Have knowledge of basic computer operations.
- Be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
About Company :
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world
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| www.atozfreshers.com |
Company Name : CONVERGYS India Services Pvt Ltd
Website : http://www.convergys.com
Role : Associate/Senior Associate -(Technical)
Location : Mumbai, Mumbai Suburbs, Navi Mumbai, Thane
Qualification :
UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Experience : 0 to 5 yrs.
Key Skills : cse, customer care executive, customer service executive, customer care, cce, customer support
Job Description :
Provide best-in-class customer service and resolution to customer queries
Talk to customers in Australia
Meet customer requirements through first contact resolution
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Candidate Profile
- Should have excellent communication and English speaking skills
- Have knowledge of basic computer operations.
- Be open to work in any shift timing night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
About Company :
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world