Amazon Openings for Freshers
Amazon Openings for FreshersJob Description
Overview: Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Note:- Please share your updated profile to felicim@amazon.com. we will intimate on the interviews Scheduled post shortlisting. No Direct Walk-ins Entertained.
Position Description: Seller Support Associate
LOCATION Bangalore
LANGUAGE REQUIREMENTS English
SHIFT REQUIREMENTS 24/7/365
The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Qualification/ Knowledge and Skills
Education: Any Graduation (other than BE, BTech and MBA Freshers)
Language: English
Experience within a customer service environment preferred. Desire to expand skills into new areas.
Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
Committed seller advocate, drive process & tool improvements.
Enthusiasm and strong self-motivation.
Strong prioritization and time management skills, with a high degree of flexibility.
Embrace constant change with flexibility and good grace.
Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrates effective communication, composure, and professional attitude
Exemplary performance record, particularly with regard to quality & productivity
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Salary:INR 1,75,000 - 3,00,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:Customer ServiceE - mail SupportChat process
Desired Candidate Profile
Education:UG - Any Graduate - Any Specialization, Graduation Not Required, B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers, BHM - Hotel Management
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Amazon Development Centre (India) Pvt. Ltd.
http://www.india.amazon.com/careers
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