Dell International Services Openings for B.tech Freshers
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Job DescriptionJOB DESIGNATION/ROLE : Client Technical Support Associate
JOB LOCATION: Mohali, Punjab
JOB DESCRIPTION/JOB RESPONSIBILITIES : Diagnosis & resolving of the hardware problems and troubleshooting. Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.
Experience: 0 to 3 yrs.
Salary: INR 2,00,000 - 4,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category : Voice
Role: Associate/Senior Associate -(Technical)
Key skills: CALL CENTER BPO JOBSTECHNICAL SUPPORT domestic BPO
Education: UG - B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization, Computers, Electronics, Any Graduate - Any Specialization
PG - Post Graduation Not Required, MBA/PGDM - Any Specialization, MCA - Computers, M.Sc - Any Specialization, Computers, M.Com - Commerce, PG Diploma - Any Specialization
Doctorate - Doctorate Not Required
CANDIDATE REQUIREMENTS
Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have excellent communication skills in English.
Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.
EDUCATIONAL QUALIFICATIONS:
Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .
Candidates with Customer Service background interested in Tech support can also apply .
PREFERENCE:
Candidates with more than 1 year of experience in technical support in a US process.
Experience in desktop support or hardcore technical support.
Candidates from Tri-city.
HOW TO APPLY:
If you find the job profile suitable, then send your updated resume to ranjeet_kaur1@dell.com directly and we will revert within 24 - 48 hours
or
Walk in directly from Monday to Friday between 11.00 am to 4.00 pm with an updated copy of resume , a recent colored passport sized photograph and Photo ID proof at the address :
Dell International Services India Pvt Ltd
Plot number 40 A, Quark City, Industrial Area, Phase VIII B, Mohali-160059
Contact person: Ranjeet Kaur
Contact number: 0172-5020078
Company Name :
Dell International Services
Contact Details
Recruiter Name : Ranjeet Kaur
Contact Company : Dell International Services India Private Limited
Email Address : ranjeet_kaur1@dell.com
Telephone : 0172-5020078